Help & support
Answers to the questions we hear most. Still stuck? Reach out below.
Frequently asked questions
How do I meet people?
Join or host an event. You meet people in person at the activity, and a chat opens with everyone going. There is no browsing or swiping of profiles.
Who can message me?
Direct chat is limited to people who share an event connection with you. Anyone you block can no longer reach you through mello.
What does getting verified do?
A one-time ID check confirms you are a real person. Verified members get a badge, and hosts can choose to allow only verified guests.
Someone made me uncomfortable. What do I do?
Use Report and Block from their profile or the chat. Reports go to our moderation team for review and appropriate action based on the circumstances.
How is my location used?
Only an approximate area is ever shown, never your exact location or address. We use it to surface activities near you.
How do I delete my account?
Open Profile, then Account & verification, and use Delete account in the danger zone. You can also submit a request from our account deletion page. Limited payment, safety, legal, or provider records may remain as described in our Privacy Policy.
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